Privacy Policy

Remindly holds sensitive information — medication routines, appointments, and who is caring for whom. This page explains, in plain language, what we collect, why, and the choices you have.

Last updated: July 26, 2026.

Who we are

Remindly is operated by Anakhsoft ("we", "us"). If you have any questions about your information, write to hello@remindly.care and a real person will answer.

What we collect

We only collect what the service needs to work:

• Your account. Your email address, and optionally a name, nickname, and time zone, along with your role (whether you receive reminders, care for someone who does, or both) and your notification preferences. Remindly has no passwords — you sign in through a one-time link we email you.
• Reminders and care information. The reminders you create — their titles and notes (which may name a medication or an appointment), when they recur, and whether each one was marked done, snoozed, or missed, with the time it happened — plus any periods you mark as unavailable. This is the heart of what Remindly does, and some of it is health-related.
• Caregiver relationships. The links between a senior and their caregivers, invitations and pairing codes used to set them up, caregivers' stated availability, and any tasks or comments used to coordinate care.
• A connected calendar (only if you add one). A caregiver can connect an external scheduling account (Acuity Scheduling) so appointments appear as tasks. If you do, we store the access credentials needed to sync and the appointment details we bring in. You can disconnect it at any time.
• The mailing list (only if you ask for it). If you enter your email address to get the printable routine sheet and the monthly note, we store that address and which page you entered it on — nothing else, and no account is created for you. It is used only to send you that note, never for anything else and never shared with anyone but the email service below. To stop, reply to any note we send and we will remove you; we delete the address on request or when you ask to stop.
• Basic usage analytics. For signed-in activity we record ordinary technical details — IP address, browser and device type, the page referring you, and any campaign tags in the link you followed — to understand how the service is used and to diagnose problems. We do not collect this on the public marketing pages, we do not look up your physical location, and we do not use third-party advertising or tracking services.

How we use it

• To speak and display reminders to the person they are for, at the right time.
• To tell caregivers, in the app and by email, when a reminder is completed or missed — for the categories each caregiver has chosen.
• To sign you in, using the one-time link we email you.
• To help caregivers coordinate: tasks, availability, and coverage.
• To keep the service running, secure, and working correctly.
• To send the monthly note and the routine sheet, to the people who asked for them.

We do not sell your information, and we do not use it for advertising.

Email

We send email through Postmark, our email provider, for sign-in links, for the caregiver notifications described above, and for the monthly note if you asked for it. Your email address is shared with Postmark only to deliver those messages.

Who else can see it

Your care information is visible to you and to the caregivers linked to the senior it belongs to. Beyond that, we share information only with the service providers that run Remindly on our behalf:

• DigitalOcean — hosts the servers where your data is stored.
• Postmark — delivers our email.
• Acuity Scheduling — only if a caregiver connects it, to sync appointments.

We may also disclose information if the law requires it, or to protect the safety of a person using Remindly.

Cookies

When you are signed in, we use a cookie to keep you signed in, and cookies to measure the usage described above. Visitors who are not signed in are not given an analytics cookie on our public pages.

How long we keep it

Usage analytics are automatically deleted after 90 days. Your account and care information are kept for as long as your account is active so the service can work. When you ask us to delete your data, we will.

Your choices

• You can change your notification preferences, name, and time zone from your profile at any time.
• A caregiver can disconnect a linked calendar at any time.
• If you are on the mailing list, reply to any note we send to come off it. There is no account to close and nothing else to do.
• You can ask us to show you, correct, or delete the information we hold about you — email hello@remindly.care and we will take care of it.

Security

Remindly has no passwords to steal — you sign in with a one-time link — and the site is served over encrypted (HTTPS) connections. No service can promise perfect security, but we work to protect your information and to limit who can reach it.

Where your data is processed

Remindly runs on servers provided by DigitalOcean. Depending on where you are, your information may be processed in a country other than your own.

Children

Remindly is made for adults — seniors and the people who care for them — and is not directed at children.

Changes to this policy

If we change how we handle your information, we will update this page and its "last updated" date. Significant changes will be communicated to the people affected.